top of page


Frequently asked questions listed below, if you have any other questions please contact us directly

  • What is your shipping policy?
    Please visit our shipping policy link at the bottom of this page.
  • How long will my order take to arrive?
    Guide Paintings can take up to two weeks to complete depending on size and how many orders we have. Finished guide paintings and prints normally take 3-5 days to process for the printing company prints are then sent out to you. Shipping can be anywhere between 5 - 10 days depending on your location and seasonal times can be longer. We use smaller printing companies that are able to offer fine artist quality printing.
  • Do you send to P.O Box numbers?
    No we do not ship paintings or prints to a P.O. Box. We need a physical address to send these products as they are too large to fit into a P.O.Box.
  • Can I order a guide painting as a gift?
    Yes! However we encourage you to make sure the recipient is aware of the gift as this is a very intimate and personal service. If the gift is a surprise please make sure that you have consent or that the person would definitely be happy for me to tune in for them. I can provide a gift voucher also. Please note that I may have many orders and may not be able to complete a painting for a specific date.
  • Do you offer refunds or returns
    Generally we do not offer refunds for commission work already started or created. You may contact me within 2 days after your order if you have changed your mind. Please let me know as soon as possible so I can refund you if you have changed your mind. Once a product is out of our hands it is entirely in the hands of the postal service. We do not offer refunds on our print collection unless there is a problem with the print, or it is damaged in which case you may contact me at the address below to discuss a replacement or refund.
  • How do I remove the painting from the tube?
    Our paintings are sent in rolled cardboard tubes the recommended shipping packaging that most protects the artwork. Upon receiving your print open the tube at one end gently open out the tissue inside the roll, you may then gently pull out the print from this end using the paper to cover the print paper edge. The print will be in a tight roll and needs to be flattened carefully. Place the roll print face down on a flat surface with the tissue protecting the printed side. Place either four empty heavy glasses on each corner top down or large book or two to flatten the image for a day or so. Alternatively you may want to take your print to a picture framer and they can take care of this for you.
bottom of page